Job Description
Catering Assistant Jobs
Could you be a passionate Partner serving food lovers?
Do you have a passion for food, flavour and love to deliver a fantastic customer experience? Then you’ll be right at home in one of our Catering Assistant roles. Providing superb quality food and putting a smile on customer’s faces, you’ll help us to deliver a first-class service at our Place To Eat restaurants, Waitrose Cafés or even our own Partner (employee) dining rooms. As a Partner at the UK’s largest employee-owned business, you’ll receive a range of benefits including discounts in John Lewis and Waitrose, the chance to extend your annual leave entitlement each year, working family support and much more
On a day to day basis, you’ll be involved with:
Customer Service
- Provide a great level of service and consistently promote products to customers.
- To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
- Monitor and reduce wastage through correct ordering and record keeping
- Ensure all counters and coffee stations are replenished and presented consistently and in line with agreed standards
- To resolve customer queries or complaints at the first point of contact.
- Complaint and Risk management
- Full compliance with JLP Catering policies and legislation
- Full compliance with Health and Safety Regulations
- Carry out due diligence tasks and keep accurate due diligence checks and records
Vending
- Ensure the vending operation delivers outstanding service to meet Partners needs.
- Ensure that fresh food, snack and hot beverage machines across the site are replenished and in a good working order
- Look after the stock inventory across the campuses with minimal supervision
- Attend each vending machine in line with the service requirements, ensure it is clean and fully stocked with accurate pricing to provide a great service.
- Ensure food safety requirements are maintained.
Stock Management & Food Production Operations
- Ensure stock is stored in the correct manner and rotated to minimise food wastage.
- Ensure the requirements of the cold chain are delivered.
- Support the ordering and control of stock.
- Support the back of house activities of the catering operations ie dishwash, food prep etc.
- Essential skills you’ll need
- Education - e.g. GCSEs or equivalent vocational studies
- Operational experience in PDRs, canteens or hospitality. You will be required to prepare vegetables, salads and other dishes as part of your daily duties.
- Good communication
Desirable skills you might have
- Food Safety level 2 & 3
- Allergen Training
By following the apply now link, you can visit our site and view all of our current vacancies for Waitrose & Partners and John Lewis & Partners.
