Job Description
Supervising members of the Operations Assistants team which supports the activities of Atrium’s Underwriting and Agency departments.
A key collaborator involved in the strategic planning of the Operations Assistants team and undertake;
Team Task Management
- Active oversight of all the Operations Assistant team tasks (Underwriting and Operational) including monitoring outstanding volumes and providing strategic guidance on team priorities, especially during busy/high-volume periods, in order to maintain appropriate SLAs (service level agreements) and deliver results
- Be the primary contact for Operations Assistants, Underwriting and Agency department queries and requests for further assistance, delegating to team members accordingly
- Establish and achieve regular task management goals/targets through close collaboration with the Operations Manager
- Conduct regular reviews of workflow data and identify trends
- Think innovatively through the creation of process improvements • Ensure team process documentation is accurate and regularly updated
Stakeholder Management
- Attend Underwriting Team meetings and identify further opportunities for Operations Assistants services
- Effectively liaise on any issues and implement resolutions
- Regularly seek feedback from others on team performance
Supervision / Team Member Development
- Supervisory responsibility: providing regular feedback, support and coaching to the Operations Assistants team, conducting performance reviews, including career conversations, alongside the Operations Manager
- Actively supervise the training of tasks to team members, identifying where further support is required on an individual basis
Miscellaneous
- Actively involved in recruitment of future team members
- Be a key driver for team process improvements, collaborating with the I.T department as a Subject Matter Expert
- Review current and future resourcing requirements based on MI and stakeholder discussions
- Develop an understanding of the Operations Assistant processes which span both underwriting and operational activities e.g. credit control, claims, outwards reinsurance etc.
- Underwriting and Operational Support responsibilities such as ensuring timely and accurate data (risk and aggregate) entry and allocation of premium and claims message
