Supported Housing officer

Job Description

How you'll do it

• Ensure your schemes are homely places where customer needs can be safely be met.
• Ensure customers are given flexible, supportive help to manage their tenancies successfully.
• Regularly consider the effectiveness of services, staffing, building facilities, equipment and external relationships using your knowledge and resources to improve provision in line with agreed C&S approaches.
• Develop relationships with key local stakeholders which enhance services for customers, increase referral rates and reduce voids.
• Ensure you and your team are alert to safeguarding concerns, following NHG policy and practice; working in partnership with appropriate agencies to respond.
• Ensure your services meet and exceed KPIs including financial, people, quality, complaints, customer satisfaction, staffing levels & housing.
• Ensure your services are inspection ready, compliant and achieve excellent internal/external inspections results for all housing related services.
• Ensure you make best use of relevant IT systems, ensuring all

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Strong understanding of vulnerable people and their housing needs
• Experience of working with or directly delivering support services to customers with similar needs to those within this remit
• Strong interpersonal skills; friendly, approachable, professional
• Clear, concise and accurate written and verbal communication skills
• Able to maintain sensitive information appropriately
• Enhanced DBS Disclosure

Desirable:

• Negotiation and dispute resolution skills
• Demonstrable knowledge of social housing management procedures and housing law
• Effective IT skills including the ability to manipulate data in MS Excel to analyse finances/KPIs. Strong knowledge of all MS Office applications

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 1st November 2024.  

Step 2: Successful candidates will be asked to do an assessment  

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS)

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.